Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you an exchange or refound.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

Additional non-returnable items:

• • Gift cards
  • All products manufactured by order – of your choices.

To complete your return, we require a receipt or proof of purchase in our store or webshop.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• • Any item not in its original condition, is missing parts or is damaged for reasons – not due to our error.
  • Any item that is returned later than 14 days after delivery.

Refunds by webshop orders

• • Once we receive and inspect your return, you will be notified via email confirming its arrival. We will also inform you of the approval or rejection of your refund.
  • If your refund is approved, it will be processed, and a credit will be issued to your original payment method within 3 to 7 business days. Please note that bank transfers to foreign accounts outside Germany may take longer.
  • Return Shipping Costs: Nordic Urban does not cover return shipping costs. Therefore, the shipping cost will be deducted from your original payment.

Late or missing refunds

If you are awaiting a refund from us, and you haven’t received it, please follow the steps below before reaching out to us.

1. 1. If you haven’t received a refund yet, first check your bank account again.
   2. Then contact your credit card company / PayPal, it may take some time before your refund is officially posted.
   3. Next contact your bank. There’s often a processing time before a refund is posted.
   4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nordicurban.com

Please note that Nordic Urbans official currency is in € (Euros). All costs of currency exchange for purchases or refunds will apply to the customer.

Sale & exhibition items

Only regular priced items may be refunded. Purchased sales and exhibition items cannot be refunded.

Exchanges

We only replace items if they are defect or damaged. If you need to exchange your purchased item for a new, please send us an email at info@nordicurban.com and upon agreement send your item to us: 

• • NUG Nordic Urban GmbH
    Schützenstraße 6a
    10117 Berlin
    Germany

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

• • NUG Nordic Urban GmbH
    Schützenstraße 6a
    10117 Berlin
    Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you will vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

If you have further questions please contact us on info@nordicurban.com